Return Policy
Last updated September 10, 2026
Return & Refund Policy
Last updated: September 10, 2026
Collect & Connect wants customers to have a good experience with their purchases. Because many of the products we sell are trading cards, collectibles, games, limited-availability merchandise, and condition-sensitive items, return eligibility may depend on the type and condition of the merchandise.
General Returns
Unless otherwise stated below, eligible merchandise may be returned within [RETURN PERIOD] days of purchase with proof of purchase.
Returned merchandise must generally be:
In its original condition.
Unused.
Complete with its original packaging and accessories.
In a condition that allows it to be resold as new, when applicable.
Collect & Connect reserves the right to inspect returned merchandise before approving a refund or exchange.
Trading Card Singles and Collectible Singles
Because market prices can change quickly and condition is a significant part of a collectible's value, individual trading cards, graded cards, sports cards, collectible singles, and similar individually priced collectibles are final sale unless the item was materially misrepresented or the wrong item was provided.
Customers are encouraged to inspect condition-sensitive merchandise before completing an in-store purchase or leaving the store after pickup.
Sealed Trading Card Products
Factory-sealed trading card products may be eligible for return only if they remain completely unopened and in their original factory-sealed condition.
Once factory wrapping, seals, packs, boxes, or similar packaging have been opened, the merchandise is final sale.
Collect & Connect cannot accept returns based solely on the contents, rarity, value, pull rates, or results of randomized merchandise such as booster packs, booster boxes, mystery products, or similar products.
Opened Merchandise
Unless merchandise is defective or otherwise covered by this policy, opened merchandise is generally not eligible for return when opening the product affects its value or ability to be resold as new.
Defective or Incorrect Merchandise
If you receive the wrong item, or merchandise is defective or materially different from its description, contact Collect & Connect as soon as possible.
Depending on the circumstances and available inventory, Collect & Connect may provide:
A replacement.
An exchange.
Store credit.
A refund.
Manufacturer warranties may apply to certain products.
Final Sale Items
Items specifically marked Final Sale cannot be returned unless required by law.
Collect & Connect may also designate certain categories as non-returnable, including:
Clearance merchandise.
Special orders.
Customized merchandise.
Preorder deposits.
Event registrations or entry fees.
Gift cards.
Digital products or codes.
Opened randomized merchandise.
The exact treatment of these categories may be updated after confirmation with store management.
Online Orders Picked Up In Store
Website purchases are generally subject to the same return rules as merchandise purchased directly in the store unless otherwise stated during checkout.
For eligible returns, the return period begins when the merchandise is picked up.
Refund Method
Approved refunds will generally be returned using the original payment method when practical.
Card refunds may take several business days to appear depending on the customer's bank or card issuer.
Cash purchases may be refunded using cash or another method permitted by Collect & Connect.
Proof of Purchase
Collect & Connect may require a receipt, order number, customer account record, or other proof of purchase before approving a return.
Fraud, Product Substitution, and Return Abuse
Collect & Connect reserves the right to refuse a return or exchange when there is reasonable evidence of:
Fraud.
Product substitution.
Tampering.
Abuse of the return policy.
Excessive return activity.
Attempts to return merchandise that was not purchased from Collect & Connect.
Nothing in this policy limits rights or remedies that cannot legally be waived under applicable law.
Questions About Returns
Contact:
Collect & Connect
115 W Center St
Fostoria, OH 44830
Phone: (419) 701-7008
Email: collectandconnect419@gmail.com
Last updated: September 10, 2026
Collect & Connect wants customers to have a good experience with their purchases. Because many of the products we sell are trading cards, collectibles, games, limited-availability merchandise, and condition-sensitive items, return eligibility may depend on the type and condition of the merchandise.
General Returns
Unless otherwise stated below, eligible merchandise may be returned within [RETURN PERIOD] days of purchase with proof of purchase.
Returned merchandise must generally be:
In its original condition.
Unused.
Complete with its original packaging and accessories.
In a condition that allows it to be resold as new, when applicable.
Collect & Connect reserves the right to inspect returned merchandise before approving a refund or exchange.
Trading Card Singles and Collectible Singles
Because market prices can change quickly and condition is a significant part of a collectible's value, individual trading cards, graded cards, sports cards, collectible singles, and similar individually priced collectibles are final sale unless the item was materially misrepresented or the wrong item was provided.
Customers are encouraged to inspect condition-sensitive merchandise before completing an in-store purchase or leaving the store after pickup.
Sealed Trading Card Products
Factory-sealed trading card products may be eligible for return only if they remain completely unopened and in their original factory-sealed condition.
Once factory wrapping, seals, packs, boxes, or similar packaging have been opened, the merchandise is final sale.
Collect & Connect cannot accept returns based solely on the contents, rarity, value, pull rates, or results of randomized merchandise such as booster packs, booster boxes, mystery products, or similar products.
Opened Merchandise
Unless merchandise is defective or otherwise covered by this policy, opened merchandise is generally not eligible for return when opening the product affects its value or ability to be resold as new.
Defective or Incorrect Merchandise
If you receive the wrong item, or merchandise is defective or materially different from its description, contact Collect & Connect as soon as possible.
Depending on the circumstances and available inventory, Collect & Connect may provide:
A replacement.
An exchange.
Store credit.
A refund.
Manufacturer warranties may apply to certain products.
Final Sale Items
Items specifically marked Final Sale cannot be returned unless required by law.
Collect & Connect may also designate certain categories as non-returnable, including:
Clearance merchandise.
Special orders.
Customized merchandise.
Preorder deposits.
Event registrations or entry fees.
Gift cards.
Digital products or codes.
Opened randomized merchandise.
The exact treatment of these categories may be updated after confirmation with store management.
Online Orders Picked Up In Store
Website purchases are generally subject to the same return rules as merchandise purchased directly in the store unless otherwise stated during checkout.
For eligible returns, the return period begins when the merchandise is picked up.
Refund Method
Approved refunds will generally be returned using the original payment method when practical.
Card refunds may take several business days to appear depending on the customer's bank or card issuer.
Cash purchases may be refunded using cash or another method permitted by Collect & Connect.
Proof of Purchase
Collect & Connect may require a receipt, order number, customer account record, or other proof of purchase before approving a return.
Fraud, Product Substitution, and Return Abuse
Collect & Connect reserves the right to refuse a return or exchange when there is reasonable evidence of:
Fraud.
Product substitution.
Tampering.
Abuse of the return policy.
Excessive return activity.
Attempts to return merchandise that was not purchased from Collect & Connect.
Nothing in this policy limits rights or remedies that cannot legally be waived under applicable law.
Questions About Returns
Contact:
Collect & Connect
115 W Center St
Fostoria, OH 44830
Phone: (419) 701-7008
Email: collectandconnect419@gmail.com